NTT DATA successfully outsourced all application testing for a global payments services company by creating a world class test centre of excellence.

Business Problem

A Global Payments Services company with operations in excess of 150+ countries wanted to reduce the cost of quality and accelerate application change cycle. They have various applications, and technologies in their IT portfolio.

The company explored various options including outsourcing. They evaluated many vendors before selecting NTT Data. They realised that by outsourcing quality assurance (hereinafter referred to as the “QA”) and testing to NTT Data they could achieve their quality objectives.

Developed Solution

At the first phase, NTT DATA’s QA experts fully integrated with the client’s in-house QA and testing team in just two months. This consolidation enabled NTT DATA to bring greater efficiency to the testing process by introducing industry-standard methodologies, standardised processes, and innovative tools.

During phase two, NTT DATA improved testing efficiency and reduced project testing costs by centralising multiple offshore testing teams under NTT DATA management. This enabled acceleration of application release cycles.

Business Benefits

Reduced testing costs by 40%, saving more than $2 million in one year Reduced regression testing cycle times by 50% Met project milestones and metrics Improved productivity through continuous improvement focus

Client Overview:

Client Company : Not Disclosable

Primary Business Unit: