NTT DATA successfully outsourced all application testing for a global payments services company by creating a world class test centre of excellence.
Through the late 90s and early 2000s public transport fares in metropolitan Melbourne were paid for using magnetic stripe tickets, with a variety of paper tickets used on regional rail, bus, and coach services. The contract for the magnetic stripe system was coming to an end, and the client sought to introduce a smart card ticketing system that would operate across much of the state and process transactions and fare payments for a patronage of more than 450 million annual customers.
The scope of the system was to integrate fare payment for much of the state’s modes of public transportation: trams, metropolitan buses, metropolitan trains, and regional commuter belt buses and trains.
By 2011, NTT DATA had completed the massive conversion to the smart card ticketing system, spanning from Melbourne to major regional centres across Victoria. The ticketing system radiates up to 300 kilometres from Melbourne, making it one of the largest mass transit smart card systems in the world by geographical area.
An objective of the project was to integrate fare collection systems to allow customers to travel seamlessly throughout the public transport network with a single card across the various modes and transport operators. This included delivering all features, functions, and advantages inherent on a fixed wire solution to also execute on the mobile network. It was imperative to implement the new solution without disrupting fare collection and customers’ travel during implementation. The new system would also provide data that could be used by the government as an input to long-term transportation planning.
The project was intended to enable a single, smart card–based, ticketing system for public transportation throughout most of the state of Victoria. As with all projects of such magnitude, there were a series of other challenges that had to be met:
Ease of use: A single smart card to access most modes of transport in the Victorian transportation network
Consistency: Aligning business rules, capping calculations, zone overlaps, passenger concessions, etc., across each mode, both mobile and fixed
Purchasing convenience: Availability of smart cards at retail outlets, rail »stations, major tram stops and bus interchanges, and via phone and the Internet, along with the ability to top up cards for regular commuters
Transaction convenience: Ability to easily check a card’s value and add funds to the card at major tram stops, rail stations, and bus interchanges, and to establish automatic top up transactions
Equipment durability: The need for longer lifetimes for electronic devices often located in unattended environments
Value protection: Easy blocking or deactivation of registered »cards if cards are lost or stolen, and decreased cash-in-hand transactions
Reduction of ticket stock handling and costs: A longer shelf life for tickets through adoption of a plastic card system
NTT DATA established a project team in Melbourne to build the smart card ticketing system, while simultaneously establishing an operating company to develop the business processes, transport operator relationships, and knowledge of local fare structures that would enable continued maintenance of the system.
The team used off-the-shelf components and an open systems architecture to build the “back office” system with the goal of increasing future flexibility by being able to integrate new components when needed. The transaction clearing house was developed on technology successfully adopted in large transportation ticketing systems in Europe, Hong Kong, Singapore, and the US.
The transition of customers, transport operators, transport supply organisations, and the transport authority itself to the client began in 2008 on buses in its regional city and progressively rolled out to a number of select regional bus networks. Rollout was completed in 2010 for regional bus networks and all modes in metropolitan Melbourne, with regional rail completing in 2013.
Today, the system operates across 13 zones of an Australian state and five transport modes, encompassing the metropolitan city’s rail, tram, and bus networks and on regional commuter rail and bus services. The network is made up of more than 480 trams, 265 train stations, 800 retail outlets and 2,400 buses.
The client carried out more 1 billion trips using the new product, more than $4 billion of funds have been processed, and over $2 billion of that is revenue collected. More than 12.8 million cards have been sold to local, interstate and international customers.
The new product enables the government to gather and analyse hundreds of types of data to improve transportation efficiency and planning. Data collected includes passenger type; fare statistics; methods of payment; location of journeys; routes and stops of each vehicle, including departure and arrival times; and number of customers dismounting vehicles at each stop. This valuable information will continue to help the government maintain and improve services to commuters throughout the state.
Customers touch on at a reader at the start of their journey and touch off at the end. The system calculates the best possible fare for the completed travel. The fare is then stored on the card and used to calculate the cost of further travel based on fare rules, such as applying a cap on a daily maximum spend within certain zone and time parameters.
The majority of cards (39%) are purchased at retail outlets, followed by regional and metropolitan train stations (34%), and vending machines at train stations and tram stops (14%). Customers can set up auto top up via an online account that links to their credit card or bank account. Auto top up automatically tops up the customer’s card with a predetermined amount set by the customer when the value on their cards drops below a certain threshold.
The delivery of this project was done by a globally distributed team and its implementation was done across the Asia-Pacific region.
The Vatican Apostolic Library has commissioned a project to create an online digital archive to preserve its manuscripts for future generations. This activity will form part of an enduring cultural legacy.
NTT DATA has agreed to participate in the Vatican Apostolic Library digitisation project, recognising that it is an endeavour that can be considered a major contribution to humanity. In April 2014, NTT DATA began working on the project, with plans to digitise approximately 3,000 handwritten manuscripts over the course of the next four years.
Through the project, high-definition images can be observed using a special viewer that has been built with NTT DATA’s digital archive solution technology, AMLAD. The viewer, which has interfaces for multiple types of devices, including tablets, provides easy access to brilliant images of these irreplaceable manuscripts.
The following website provides details on the scope and content of the Vatican Apostolic Library’s Digital Archiving Project.
Mar. 1, 2017
NTT DATA Corporation
NTT DATA Corporation (hereinafter called “NTT DATA”) has established the “AI & IoT Business Section” on March 1, 2017 as an expert organisation with know-how in analytics, AI, and edge computing technology*1 required by IoT society.
The “AI & IoT Business Section” consists of an expert team of 200 data analysts, data scientists, and consultants, as well as 1500 developers of embedded technologies. By taking full advantage of the unique know-how in server-side technology such as large-scale transaction processing, edge-side embedded software development technology for vehicle-installed devices and mobile devices, AI technology, and analytics that the NTT DATA and NTT DATA Group have cultivated over the years, we, along with our clients, will provide new value for end-users and society.
The “AI & IoT Business Section” aims to expand its sales of AI- and IoT-related business to the 50-billion-yen level by the year 2020.
With recent advancements in AI- and IoT-related technology, IoT society and next-generation automotive society are highly expected. Today, it has become possible to obtain and process real-time information in massive amounts from individual devices and sensors that are estimated to be several hundred billions, and it will be essential for each company to know how to use this information effectively to return profits as added value to end-users. Moreover, it is required to further accelerate the digital transformation of clients’ business while taking advantage of AI technology.
Overview of the new organisation
To swiftly deal with clients’ business transformation to adapt to changes over time, we established the “AI & IoT Business Section” as an expert organisation of AI and IoT technology.
The “AI & IoT Business Section” consists of an expert team of 200 analysts, data scientists, and consultants, as well as 1500 developers of embedded technologies. By taking full advantage and maximising the use of the unique achievements and know-how in AI- and IoT-related technology that NTT DATA Corporation Business Solutions Sector and NTT DATA Group have cultivated over the years, we will provide high added value not only to our clients but also to each end-user.
NTT DATA Group’s achievements and know-how of AI- and IoT-related technology
- 1 “Large-scale transaction processing technology on the server side” and “data collaboration platform construction technology” that have been cultivated throughout the history of large-scale system construction
- 2 “Embedded software development technology on the edge-side” that has been cultivated through the experiences of NTT DATA MSE, NTT DATA SBC, and NJK.
- 3 “Advanced analytical skills and the practical skill of AI technology, such as machine learning, and deep learning” that has been cultivated by the NTT DATA Big Data Business Promotion Office and NTT DATA Mathematical Systems Inc.
- 4 “Good coordination skills” to connect individual siloed*2 elements into one, as well as to connect each enterprise and industry
- 5 “The latest AI- & IoT-related technology” by NTT Laboratories.
To add our achievements and know-how, we will also provide solutions and services using next-generation technology including AI & IoT.
Newly provided value
- Providing IoT service to the manufacturing industry (from the edge-side to the server side, analytics, and network). With our achievements and know-how in software embedded development on the edge-side that we have been cultivating from experiences of vehicle-installed devices and mobile devices, NTT DATA supports clients in utilising a wide range IoT technology for realising their business strategy. We accelerate prototyping for proof-of-concept cases with IoT in the field of smart factories, SCM, and after-sales service that we have been promoting with our clients in the manufacturing industry, to develop them into concrete IoT solutions. Not only consistent system construction and operation from the edge-side to the server side, NTT DATA also supports clients in implementing IoT services such as analysis to utilise obtained information, IoT networking, and security. We aim to expand our business to utilise IoT and AI in the life sciences field at an early stage in the future.
- Providing AI services to contribute to our clients’ business value. By taking advantage of our achievements of more than 300 cases of big data analysis, as well as our AI technology such as “corevoTM,” NTT DATA provides AI services to contribute to our clients’ business value. With high expectations of AI technology, there has been a variety of machine learning frameworks from IT vendors; however, the skill, functional coverage area, and the method differ according to each client’s needs. NTT DATA provides the best methodology, machine learning framework for data analysis and prediction, and common base platform for each industry to construct ideally combined services for each user.
Future course of action
NTT DATA aims to further expand its services- and value-creation-related AI & IoT technology, and to expand sales in the field to the 50-billion-yen level by the year 2020
To make use of our experience in having diverse contact points, NTT DATA would like to continuously support our clients by bringing them business innovation and by creating new value as a digital innovation partner.
- *1 ”Edge computing technology” is a kind of technology to process large quantities of data at high speed by distributing the edge server that is located nearer to users than cloud.
- *2 “Siloed” is a condition where elements are reviewed or constructed by each task or each independent division of a company, and the overall optimizations as a company is not attempted to add value for clients.
- *“Corevo” is the trademark of NIPPON TELEGRAPH AND TELEPHONE CORPORATION.
- *Other names of products, companies, and organisations are the trademarks or registered trademarks of each company.
For more information, please contact:
Business Solution Sector
NTT DATA Corporation
Tel: +081 50 5546 8595
|When:||28 April 2017|
|Where:||Sydney Convention and Exhibition Centre|
NTT DATA is a proud gold sponsor of Agile Testing, Test Automation & BDD Sydney. Hosted by Testingmind, this event brings the best in Agile Testing and Automation with real time experience and thought leadership.
Key topic areas covered include:
The event features an inspiring line up of talks by field leaders in Agile Testing & Test Automation, including NTT DATA’s very own, Shobhit Garg. Shobhit is the Head of Testing Practice in the ANZ region and brings over 2 decades experience in Quality Assurance and Testing.
More information about the program and keynote speakers can be found at the Agile Testing, Test Automation & BDD Sydney Website. With just 100 seats available, be sure to register early.
|When:||21 March 2017 (8.00am and 7.30pm)|
|Where:||Sydney Convention and Exhibition Centre|
The Salesforce World Tour Conference showcases a community of trailblazers, pioneers and innovators. This year NTT DATA will be joining the impressive list of technology innovators showcasing at the Customers Success Expo. It will be a chance to interact with our latest product demos and pick up some best practice advice from some of our most successful customers.
While you’re visiting us at the World Tour expo, make sure to check out the vast number of inspiring speakers and panel discussions, including a keynote address from Mark Hawkins, Saleforce’s CFO and Executive Vice President. Mark brings over 30 years’ leadership working with leading finance organisations at global software and technology companies including Autodesk, Logitech, Dell and Hewlett-Packard.
To register for the event, be sure to visit the Salesforce World Tour 2017 website. We look forward to seeing you there.
Technology has never been more crucial to providing customer value, driving competitive advantage and achieving operational and cost efficiencies. As a top 10 global IT services provider, NTT DATA is an IT innovator you can trust. Headquartered in Tokyo, Japan, our operations span across a network of 100,000 industry professionals, with a presence in over 50 countries worldwide.
With business in all states of Australia, NTT DATA provide a full suite of IT services to clients in the Public Sector, Transportation, Retail, Insurance and Financial Services industries. We work at all levels of the IT ecosystem, providing solutions for Big Data and Analytics, Application Development and Management, Enterprise Application Services, IT Outsourcing, CRM, and Quality Assurance and Testing.
As a partner to our clients, we devise strategies to remove the pain-points that inhibit growth, while developing cost-effective solutions, with the right technology mix, to meet the demands of an agile, digital economy.
A Rich History of Innovation
From our integral role in building Japan’s financial systems to helping advance safety in air transportation, NTT DATA has been a pioneer of social change for more than five decades.
"This region has the required potential to surge ahead in the IT services market place. In responding to it, we are determined to commit this market with a long term growth strategy. We can continue to make a difference in our societies by our unique and dynamic approach to business opportunities which are trending to grow in our region more than ever before."
Senior Vice President, NTT DATA Corporation
President and CEO of NTT DATA Asia Pacific Pte. Ltd.
October. 18, 2016
NTT DATA Corporation
Global IT Services provider, NTT DATA, has been recognised at #5 on the IDC Financial Insights FinTech Rankings Top100.
The Top 100 list is made up of the leading technology firms that derive more than one-third of their revenue from financial institutions. NTT DATA is recognised as one of the largest global enterprise technology companies measured by calendar year revenue globally earned from financial services.
The ranking truly reflects NTT DATA’s deep industry and technology expertise and various solutions for the financial services industry including banking, wealth management, capital markets, payments and card processor fields and insurance.
To view the FinTech report, visithttp://www.idc.com/download/finalrankings2016.pdf
ABOUT FINANCIAL INSIGHTS
IDC Financial Insights assists financial service businesses and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. For more information, please visit www.idc.com/financial, email email@example.com, or call 508-620-5533. Visit the IDC Financial Insights Community at http://idc-community.com/financial.
About NTT DATA
NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with operations in more than 42 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.
"I am delighted that itelligence is coordinating and bundling the SAP activities of the NTT DATA subsidiaries in the booming markets. This is a successful milestone for NTT DATA and itelligence on their joint path towards offering customers around the world top-quality, optimized IT solutions and SAP consulting."
Chairman of the Board itelligence (NTT DATA Group)
"In China's rapid economic development period, allocate global group resources rationally, deliver more effective services, advanced products and solutions to our new and existing clients. Centralizing each of service locations we are committed to providing full-service support and comprehensive development."
CEO of NTT DATA(China) Co., Ltd
"NTT DATA is the new powerful global IT Service Provider focused on IT Innovation. Through encompassing the rich history and deep expertise from each integrating company NTT DATA offers local knowledge and agility combined with global reach and size - the best of both worlds."
President and CEO of NTT DATA EMEA
"As the proven alternative for IT Services, NTT DATA helps companies of all sizes across all industries flex their business with our innovative solutions, global reach and thought leadership - delivered with an unparalleled culture for quality and client focus. -"
Senior Vice President, NTT DATA Corporation & CEO of NTT DATA, Inc.